Frequently Asked Questions from Tenants and Prospects

Our office hours are Monday – Friday from 8:30am – 4:30pm.  Our office is open by appointment only.

Phone support is available Monday – Friday from 10:00am – 2:00pm.

Email support is always available.

Thank you for applying with us. We can confirm if we received your application. Beyond that we just follow the instructions on the application that say we will give you a call when or if we are able to process your application. With this process we are able to avoid charging everyone an application fee.

Currently all of our showings are set up on our website. If you go the the Available Rentals page and click schedule a showing on the property of interest it will lead you through a short process to receive a code for the front door.

We offer a monthly service charge in lieu of paying a traditional deposit. This monthly charge differs your up front costs to your move out.  Renters are still financially responsible for leaving the property in “rent ready” conditions. View more details here.

We do not offer payments over the phone but you may make a payment through your Tenant Web Account. Remember, you’re able to make free electronic check payments (ACH / EFT) from your tenant web account.

We strictly follow HUD guidelines regarding service, support, companion, or therapy animals.

We consider felonies on a case-by-base basis, so we are glad to consider your felony.

Thank you for your tenancy. The rental agreement just requires that all notices are given in writing by filling out the notice to vacate form and mailing it in via certified mail. You can get a Notice To Vacate Form from our website under the Tenant Services tab.  Please remember that all notices are a 30 day minimum and must be scheduled for the last day of the calendar month.

We may accept an out of state cosigner, this is approved on a case-by-case basis. Just complete an application and if we are able to move forward we will give you a call. Please ensure the cosigner meets our posted requirements.

Sorry but we do not conduct move out inspections with outgoing tenants. To assist your move we have move-out information on our website. Deposit statements are sent out within four weeks from when your responsibility to the property ends per the rental agreement.

A minimum of one tenant per Rental Agreement is required to carry and maintain $100,000 of property damage liability (Tenant’s) insurance. We also highly recommend personal property coverage, and displacement coverage. You can either purchase Tenant’s insurance through our integrated provider, YOUR RENTERS INSURANCE GROUP, for $16 per month, or provide copies to YOUR RENTERS INSURANCE GROUP of your own private Tenant’s insurance. If you do neither of these before the key transfer, you will automatically be enrolled in a Master Policy that meets your coverage requirement for $16 per month.

Rent is due on the 1st calendar day of each month. Rent payments must be made electronically through your tenant web access account, or at an approved CashPay location. ACH (electronic check) payments are free through your tenant web access account. Call the office if your rent will not be received by the 5th of the month. Don’t forget the $50.00 late fee if your payment is after the 5th. Late fees are recorded and collected. For every two late rent payments in a twelve (12) month period, rent will automatically be raised by $50.00 permanently.

Use your tenant web access account or email our office with appropriate maintenance issues. We generally resolve these issues in one or two business days but are allowed a reasonable time. Per the rental agreement, request for maintenance is considered permission to enter your property.

After hours, weekend, and holiday emergency maintenance may be called in to our 24/7 maintenance center at 208-884-3310.

Unfortunately, all of these activities pose large liability issues for not only tenants, but also property owners and managers that allow these activities on their rental property.  If a guest (adult or child) were to get injured or worse at the rental property on one of these prohibited activities, the injured party or their family may seek financial damages against the property owner or manager.

We happily follow the Servicemembers Civil Relief Act. Please provide us with written notice of the termination, along with a copy of your military orders. This termination is effective on the last day of the next month after the notice is received. The service member must have their name on the lease.

If you are unable or unwilling to meet your lease term, Johnson Property Management, LLC is required by Idaho State Law to make a “best effort” attempt to re-rent the property to a new qualified tenant. For the protection of both parties, we do not show occupied property. So upon vacating and cleaning the property, and transferring keys back to us, JPM, LLC will go through the normal marketing and leasing process in order to re-rent the property as quickly as possible. Once there is a new rent paying tenant in place, your rent, utility, and lawn care obligation would be complete. Please note that there also is a re-rent service charge as defined by your rental agreement that would be added to your Rental Account due to not meeting your lease term. This is required as Johnson Property Management, LLC is re-renting the property for your benefit, as opposed to the property owner’s as in a normal vacancy.

Sorry but our management agreement does not allow us to provide the property owners information. You may email in a correspondence to info@jpmidaho.com and we will do our best to forward it to the owner.

We would be happy to provide that. We do all rental references in writing.

(By email) “Our email is office@jpmidaho.com. Once we get it we will respond just as soon as time permits.”

(By fax) “Our fax is 208-884-1726. Once we get it we will respond just as soon as time permits.”

Please email your request into info@jpmidaho.com and we will ask the property owners if they are wanting to offer an extension. If so, one will get mailed out to you. If not the agreement remains month to month, including price, term, how notice is given, etc. Thanks!

Sorry but the cosigner cannot be removed from the agreement. We just follow the rental terms which indicates that the cosigner will remain on the agreement until the property is 100% vacant and the account is settled in full.

This can only be changed in your tenant web account. Also note this cannot be changed in the app and has to be done via our website.

• Log into your tenant web account at: https://jpmgt.twa.rentmanager.com/
• Go to Payment Settings > Saved Payment Info & AutoPay.
• Cancel the current auto-payment.
• Enable a new one with updated information.